The shipment of shoes, bags and accessories is free for orders over 50 euro. If you place an order of less than 50 euro, the shipment costs are € 2.95. Returning products is always free of charge.
Please be aware that you can only order products if you live in the Netherlands, Belgium, Austria or Germany.
We make every effort to deliver your order when you wish to receive it. you can expect your order within 1-5 working days. The delivery term depends on the country where your live. You will always receive an email with a track & trace code once your order has been sent. What if you haven't received an email yet? Check the status of your order in your account or contact our customer service.
If you want to pick up the order in a Fred de la Bretonière store (this is not possible in Germany) it can take up to 5 business days before your order arrives at the store. You will be called by the store as soon as your order has arrived. If you have any questions, you can always contact our customer service.