The shipment of shoes, bags and accessories is free for orders over 50 euro. If you place an order of less than 50 euro, the shipment costs are € 2.95. Returning products is always free of charge.
Please be aware that you can only order products if you live in the Netherlands, Belgium or Germany. Do you live in another country and would you like to order one of our products? You can, of course. Please send an email to firstname.lastname@example.org to request a personal offer.
We make every effort to deliver your order when you wish to receive it. This is why we will always offer you various dates. The delivery term depends on the country where your live. In the Netherlands and Belgium: if you order before 5 p.m., you will receive the order the next day. If you place your order in the weekend or on Friday after 5 p.m. it will be delivered on Tuesday. In Germany the delivery term is 2 business days. You will always receive an email once your order has been sent, and DHL will send you another email with a track & trace code. What if you haven't received an email yet? Check the status of your order in My Orders.
If you want to pick up the order in a Fred de la Bretonière store (this is not possible in Germany) it can take up to 5 business days before your order arrives at the store. You will be called by the store as soon as your order has arrived. If you have any questions, you can always contact our customer service.