Returning your order or part of an order via DHL.
You can return your order easily and free of charge. In the parcel you will find a return form that gives you the precise instructions for returning the product. In six convenient steps:
1. If you decide to return the order, please return the product(s) unworn and in their original package. Obviously, you try out the products for size.
2. Circle the reason for returning the order on the order form.
3. Make sure the parcel is properly sealed.
4. Report your return to the following website: https://www.dhlretouropdracht.nl/ReturnForm/NL/?m=RP&t=I&c=292886203220&s=&r (You will be asked if the parcel is smaller than 80x50 cm, fill in 'yes')
The parcel must be returned 14 days after delivery.
5. You will receive proof of return from DHL either at the servicepoint or via the email. Hold on to this until the return order has been completed. When you return the order in a store you will also receive proof of return.
6. You will receive the amount paid in your bank account within 14 days after your return, provided that we received the return.
Exchanging the product is only possible in a store. If you want to exchange a product online, you will have to return the product you wish to exchange and place a new order. We do not charge any shipment and return costs.
Returning or exchanging your order or part of the order at the store.
You can also choose to exchange or return the order in a Fred de la Bretoniere store near you (only possible in the Netherlands and in Belgium). You can only exchange the products in our own stores, not at our other points of sale.
1. Circle the reason for returning the order on the order form enclosed in the parcel.
2. Seal the box properly because the store will only receive the parcel. Your return will only be further processed after the webshop has received your parcel. If you return the parcel to our store, you will receive the money in your bank account within one and a half week, maximum.
1. Take the return and exchange form and the product to a Fred de la Bretoniere store.
2. You can choose a new product at the store.
Do you have a question that has not been answered here? Please feel free to contact our customer service.