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Return information

If you want to return (a part of) your order through DHL, please put the unworn article in the original packaging. Please note: you can only return your order within 14 days after receiving the order.

Can I exchange an item?

Exchanges through the webshop are not possible. Would you prefer another size or color? We advise you to return your current order via DHL and place a new order yourself.

How can I return my order?

You can return your order easily and free of charge. In the parcel you will find a return form that gives you the precise instructions for returning the product. In six convenient steps:

  1. If you decide to return the order, please return the product(s) unworn and in their original package. Obviously, you try out the products for size.
  2. Circle the reason for returning the order on the order form.
  3. Please pack the item securely in a box and attach the return form. Make sure the package with the filled in return form is properly sealed.
  4. Stick the enclosed return label on the box and deliver it to a DHL Parcel Shop.

    Didn't receive a return label?
    Register your return using THIS LINK. Fill in the DHL form with your personal details and enter your order number in the reference field. After submitting the form, a label will be sent to you via email. 
  5. Print the label and stick it on the box before you take the package to a Parcel Shop. Otherwise you will have to pay for your return yourself.
  6. You will receive proof of return from DHL either at the servicepoint or via the email. Hold on to this until the return order has been completed. When you return the order in a store you will also receive proof of return.

You will receive the amount paid in your bank account within 14 days after your return, provided that we received the return.

If paying by credit card, the amount will be credited to your credit card. If paying by PayPal, the amount will be credited to your PayPal account. When paying by IDEAL the amount will be transferred to your bank account.

Do you have questions about your return? Mail to webshop@freddelabretoniere.com. Clearly state the order number or add a copy of the receipt. Do you have questions about the status of your return or refund? Always send the track & trace code of your return, otherwise your question can not be considered.